The Caledon Argo survey asks riders a question that matters beyond passenger counts: would they have made their trip at all without the on-demand service? The Town is collecting feedback on a pilot connecting Bolton, Caledon East and Mayfield West/Southfields, including journeys to work, school, shops and appointments.
The Town's transit page links the survey alongside its service information. It describes a pilot running from September 14, 2026 to the end of 2027, with travel within and between the three areas and connections to other transit services.
What the Caledon Argo survey measures
The rider questionnaire asks how people booked, whether the process was easy, why they travelled and what they would have done without Argo. Alternatives include driving, getting a lift, using a taxi or rideshare, walking or cycling, or not making the trip.
It also asks about trip locations, connections to Brampton Transit, York Region Transit or GO Transit, and willingness to keep using or recommend the service. A final open-text field lets riders add information.
The wait-time question has a limitation worth noting. Its listed choices are less than 20 minutes, approximately 20–30 minutes, and 40 minutes or more. There is no explicit 31–39-minute category. That is a feature of the questionnaire, not evidence that any particular wait occurred or that responses have been misreported.
Service rules remain separate from feedback
The Town says rides must be requested through the app or by phone. Weekday service runs from 5:30 a.m. to 8 p.m.; weekend hours are 7 a.m. to 7 p.m. It recommends advance booking for time-sensitive trips and warns that demand can affect waits.
The survey records individual experiences. Its questions alone do not establish ridership totals, average waiting times, cost per trip or whether the pilot has met its objectives. Those conclusions would require results and operating evidence. Residents who have used the service can access the questionnaire through the Town's transit page.
AI-generated conceptual illustration of rider feedback; the phone interface and roadside setting are fictional, not an actual Argo survey screen or stop.
